What our Customers say...

Why SERVPRO Testimonials

Luis and his crew took such good care of us! Being first time home buyers and this being our first water damage related issue was stressful and Luis was there answering every question available at all hours of the day.  I couldn't have asked for a smoother process!  The whole team was professional, courteous, and followed all the new COVID measures, etc.  And got the job done quickly/to a high standard.  Will definitely recommend anyone looking for their services!!

In times of an unexpected event and you need a team on your side that you can trust...it would be SERVPRO of Westminster. The whole team ran my Luis Castro deserved more than 5 stars. They were completely professional, on time, and took care of matters quickly, and was there to answer all questions and concerns.
Thank you, Luis, and to your great team.

If I could give SERVPRO 6 stars or even 7 stars, I would. We recently had a dead possum removed from our home and because of the stench it left, we called SERVPRO to come and clean the room. Going into it, we thought it was going to be a tiny job. It definitely was not, but Luis and his team were more than ready to handle the job.

I do not have enough good things to say about Luis. He answered all my questions before the project began, texted me to let me know his ETA as well as his team's, and followed up with me at the end of each day to let me know what the next steps would entail. Despite my countless questions, Luis never lost his patience in answering all of my questions. He walked me through every step of the way and made sure I understood every aspect of what was quoted to me for the project. He and his team made sure everything was properly packed up and stored away before the project began and made sure everything was placed back in its original place. I was SHOCKED. Nothing was out of order.

Though it was just a job to clean the room, we honestly feel the room was touched up so beautifully. We cannot thank Luis enough for everything he did for us. 11/10 would recommend SERVPRO to our family and friends.

Excellent service! Luis Castro was the kindest person ever. He was very helpful and I am very happy with their services from SERVPRO of Westminster. Especially a big thanks to Luis Castro! I strongly recommend Luis Castro and SERVPRO.

Fantastic, Professional and just so calming and helpful during a very stressful time. Luis and his group were amazing and I highly recommend them.

Excellent response from the whole team. Luis Castro was incredibly professional.

Your staff was very professional, courteous, and always keep me informed. I highly recommend SERVPRO OF WESTMINSTER!! 

Luis and his crew did and excellent job!

Luis and his team were very professional, on time and great service. Thank you.

Luis and his crew did an excellent job.


Luis was complete gentleman- Very courteous.

Luis and Omar are great team leaders!

They were great! Would use them again.

Rhema and Mario were exemplary in the service provided. They went above and beyond in helping me through the process. I am very grateful for them and the crew.

Luis and his team were great! Took time to answer my questions and address my concerns throughout the process. Dealing with a flooded home is not fun at all but having SERVPRO in to do a lot of the heavy lifting was a huge help! I have already recommended them to family and friends that had storm damage.

Luis and his team (Albert, Omar, and others) were great. They did an awesome job removing a lot of wet material from my house and left the place clean and ready for contractors to get right to work. Removed all damaged material and left yard very clean. The team was very thorough and professional.  Glad to have them helping out in Wilmington!

Our home was damaged during Hurricane Florence Luis Castro and crew came from CA to serve us in NC.  They took care of our home by putting up a wall barrier that separated the rest of our home from their work area. This room separation kept dust / debris from spreading throughout the home, which helped protect my kids. This crew were on time daily. However, they made this process easier on us by moving items / properly covering and securing items.. I definitely recommend Luis Castro and crew to help other families as they have helped us during this difficult time.