What our Customers say...

Water Damage Testimonials

We called SERVPRO of Westminster after an upstairs toilet sprung a leak and damaged the bathroom floor and the ceiling of the room under it.  Luis showed up on time for the initial inspection with took about 15 minutes to complete.  Their estimate to do the work was promised by the end of the day, it was in my email within about 2 hours.  Luis' team showed up on time and worked quickly to set up barriers not only in the affected areas but on the floors leading up to all work areas.  They took down drywall and broke up tile (unfortunately the subfloor was just too wet and damaged to dry with it in place), treated the lumber and set up dryers all in about 3 hours. They made sure all debris was removed from the house and carted it away with them when they left.  Drying process took about 3 days and Luis maintained contact with us throughout the project.  On removal day they showed up early and took us around using meters to show us the, formerly completely saturated wood, was now down to around 9% moisture content.  Very satisfied with their work would highly recommend.

Great service, professionals on top of it, punctual. And Luis was especially helpful on walking me through everything. Thank you Luis!

I was so devastated when my home flooded and had no idea what to do. I was lucky enough to come across Luis from SERVPRO who was able to answer any questions I had. They came to my home almost immediately and cleaned up all the mess. They made everything so much easier to deal with. They are very experienced and professional. Luis Castro is very knowledgeable and is very easy to talk to and answered all my questions. I would definitely recommend them to everyone.

We had a very good experience with SERVPRO of Westminster.  Luis Castro and his crew was very professional and efficient.  He was helpful and went the extra mile to see that we were satisfied.

Thank you Luis C and your team SERVPRO for the quick response and great work you guys did as I needed in response of the emergency I had at home!.

"Luis was great to work with, and made my mom very comfortable, which was very important to us"

The team sent to our job was very professional, knowledgeable and prompt!

Luis and his crew are very polite and professional. Thank you SERVPRO of Westminster team! 

They are very professional and knowledgeable in their job. 

With my unexpected damage from a pipe burst, I so appreciated Luis' professional attitude and his excellent customer service! 

Luis, Mario, and their team did a fantastic job. Luis was on the job within 1 hour from the time of my call. Our neighbor upstairs flooded our condo and these guys took action right away to preserve our home. To give you an idea, Luis was faster in getting me my insurance company's adjuster contact information before my insurance adjuster even contacted me in the first place. Luis was available at all times and you can trust his team. Luis and Mario were extremely thorough with everything they did, and I recommend SERVPRO of Westminster.

First time homeowner and I had a pipe burst in my kitchen. My plumber recommended SERVPRO.
Louis Castro at  SERVPRO Westminster called me promptly. He was so professional and held my hand throughout the process. He called me every day and asked me how was I doing. He help me contact my insurance company to expedite the restoration. I don't know what I would have done with out them.  My kitchen is dry and there is no sign of mold. Please don't hesitate to call them.

-Bon. T



    8/3/2017

    I had come home from a weekend vacation to find it fell victim to a sewage leak throughout all 4 bedrooms and 2 baths. Immediately after I filed a claim with my Insurance company, they got me in contact with SERVPRO. I was connected with Luis that same night. After I explained the situation, he even offered to come out that same night to begin the initial inspection/cleaning. He was very flexible with my scheduling requests and showed up first thing the following morning with his team. Throughout the whole process, from cleaning, removing the damaged areas, to moving all my belongings safely out, to then coming back and moving all my stuff back in the way it was prior to tear down and removal. He always responded to my calls and inquiries and stayed true to his word on every step in the process. Luis and his team were very professional and accommodating to my inquiries and requests. I would recommend Luis and his team for anyone that would require this type of service, because I would know they would be getting excellent customer service during this frustrating and inconvenient time.

    Thanks again, Luis!

    Eric S.