What our Customers say...
Luis is the best! He's been helping me with my mom's place that sustained major water damage and has went above and beyond so far.
Always answers calls/texts in a timely manner - most of the times within minutes but never more than a few hours.
Super patient even with all the communication going back and forth between all the parties and even handled some himself. To top off, he gives tons of reassurance everytime I doubt something or am unsure of certain processes especially when it comes to the insurance.
Not all SERVPRO's are the same and I don't know who else is at this location but Luis is the person to go to. I've already referred a family friend over that had her own issues and was lost on what to do!
Just as the covid-19 virus hit we had a hose break on our washing machine causing extensive water damage in 5 rooms including our kitchen. We didn’t know where to start or if we would even have help because of the virus. Luis came in and arranged everything. He became the mediator with our insurance. We virtually did nothing and his incredible staff came in, emptied and removed all the damaged cabinets and flooring and opened our walls to dry out everything so we would not get mold. He arranged for professional storage of our piano and is storing all of our furniture until repairs can be done. To accomplish all of this he had at 10 people here and they were so efficient, packing everything for us in such a way that you would never guess so many were here. I can’t even put into words how amazing all of them were. So organized and quiet. When something like this happens you fear the unknown and can’t imagine how to handle such a huge job. It’s absolutely overwhelming. Luis gave us the comfort and peace of mind that we needed. Together with our insurance we are moving forward much faster than anticipated. There is no way to thank them except to encourage anyone who has a similar situation to call them. You will be so happy that you did. Thank you Luis and to your staff my sincerest gratitude also.
I had water damage from the second floor that leaked through the ceiling and down to the first floor. SERVPRO is professional and honest, they got my house nice and dry in a timely manner.
Roof leaked a day after xmas last year. Insurance recommended trying our local SERVPRO for immediate assessment and mitigation. I'm glad I did. Luis and the team were prompt, ontime, and professional throughout the process. I was always informed in a timely manner. Really appreciate the attention to detail and communication!
Excellent service! Luis Castro was the kindest person ever. He was very helpful and I am very happy with their services from SERVPRO of Westminster. Especially a big thanks to Luis Castro! I strongly recommend Luis Castro and SERVPRO.
We had a excellent experience with SERVPRO . The manager Luis went above and beyond our expectations. He communicated with us every step of the way. I highly recommend this company for all your water damage needs.
Luis was great. We had major water damage and Luis was very calming to work with, he was always available and responsive. I knew what was going on at all times. I would recommend SERVPRO and Luis to anyone.
I would recommend SERVPRO of Westminster to make a devastating disruption of our lives as minimally evasive as possible... Louis took care of everything explaining exactly what the water damage had done and how the process would proceed and put my mind at ease as my dream kitchen was only a year old ! His crew was very professional and Louis kept contact with me all through the whole process if you ever find yourself with disastrous situation like mine SERVPRO are the people to call and be sure and ask for Louis ! He'll make it a lot easier on you and yours and get the job done would not hesitate to recommend him and his professional crew !!!!
I would highly recommend SERVPRO. I called them at a last minute thing. I had big water leak and I had no idea of what to do. They came in with their machines and put them to work. They were very quick to pack us out. very neat and organized.
Luis was awesome, he made a stressful situation much more manageable and made the process easy to understand. He is my go to guy if anybody ever needs a recommendation. Excellent service.
Fantastic, Professional and just so calming and helpful during a very stressful time. Luis and his group were amazing and I highly recommend them.
We called SERVPRO of Westminster after an upstairs toilet sprung a leak and damaged the bathroom floor and the ceiling of the room under it. Luis showed up on time for the initial inspection with took about 15 minutes to complete. Their estimate to do the work was promised by the end of the day, it was in my email within about 2 hours. Luis' team showed up on time and worked quickly to set up barriers not only in the affected areas but on the floors leading up to all work areas. They took down drywall and broke up tile (unfortunately the subfloor was just too wet and damaged to dry with it in place), treated the lumber and set up dryers all in about 3 hours. They made sure all debris was removed from the house and carted it away with them when they left. Drying process took about 3 days and Luis maintained contact with us throughout the project. On removal day they showed up early and took us around using meters to show us the, formerly completely saturated wood, was now down to around 9% moisture content. Very satisfied with their work would highly recommend.
Great service, professionals on top of it, punctual. And Luis was especially helpful on walking me through everything. Thank you Luis!
I was so devastated when my home flooded and had no idea what to do. I was lucky enough to come across Luis from SERVPRO who was able to answer any questions I had. They came to my home almost immediately and cleaned up all the mess. They made everything so much easier to deal with. They are very experienced and professional. Luis Castro is very knowledgeable and is very easy to talk to and answered all my questions. I would definitely recommend them to everyone.
We had a very good experience with SERVPRO of Westminster. Luis Castro and his crew was very professional and efficient. He was helpful and went the extra mile to see that we were satisfied.
Thank you Luis C and your team SERVPRO for the quick response and great work you guys did as I needed in response of the emergency I had at home!.
"Luis was great to work with, and made my mom very comfortable, which was very important to us"
Excellent response from the whole team. Luis Castro was incredibly professional.
Your staff was very professional, courteous, and always keep me informed. I highly recommend SERVPRO OF WESTMINSTER!!
Luis and his crew did and excellent job!
Luis and his team were very professional, on time and great service. Thank you.
You guys are amazing, Thank you.
Luis and his crew did an excellent job.
Thank you SERVPRO OF WESTMINSTER!
Luis was complete gentleman- Very courteous.
Luis and Omar are great team leaders!
They were great! Would use them again.
Rhema and Mario were exemplary in the service provided. They went above and beyond in helping me through the process. I am very grateful for them and the crew.
Luis and his team were great! Took time to answer my questions and address my concerns throughout the process. Dealing with a flooded home is not fun at all but having SERVPRO in to do a lot of the heavy lifting was a huge help! I have already recommended them to family and friends that had storm damage.
Luis and his team (Albert, Omar, and others) were great. They did an awesome job removing a lot of wet material from my house and left the place clean and ready for contractors to get right to work. Removed all damaged material and left yard very clean. The team was very thorough and professional. Glad to have them helping out in Wilmington!
Our home was damaged during Hurricane Florence Luis Castro and crew came from CA to serve us in NC. They took care of our home by putting up a wall barrier that separated the rest of our home from their work area. This room separation kept dust / debris from spreading throughout the home, which helped protect my kids. This crew were on time daily. However, they made this process easier on us by moving items / properly covering and securing items.. I definitely recommend Luis Castro and crew to help other families as they have helped us during this difficult time.
The team sent to our job was very professional, knowledgeable and prompt!
Luis and his crew are very polite and professional. Thank you SERVPRO of Westminster team!
I will recommend SERVPRO of Westminster to all my friends and family. They did a very clean and very professional job at a very reasonable price. Other company was trying to charge me twice the price. Thank you SERVPRO of Westminster team!
Luis Castro of SERVPRO of Westminster was the ultimate professional! He is super courteous and communicates quickly via text, cell or email. He explains everything and is open to your questions. He is very easy to talk to which makes this process so much better. The men and women that work with Luis are very respectful, courteous and do a great job. Everyone was friendly and professional, and they are understanding of your situation. Great people and a job well done!
Luis and his crew did an outstanding job, they were always very polite, very professional and always on time. We will highly recommended SERVPRO of Westminster to all my friends and family! Thank you very much Luis!!!
Luis was very helpful, knowledgeable and pleasant to work with.
I will recommend SERVPRO of Westminster to all my friends and family. They did a very clean and very professional job at a reasonable price. Other company was trying to charge me twice the price. Thank you SERVPRO of Westminster Team!
Luis and his crew did an amazing job! Very clean and very professional...
They are very professional and knowledgeable in their job.
If I ever need them again, I will definitely use SERVPRO of Westminster again.
Very helpful staff especially through this stressful moment. Easy to contact and had updates on the process everyday.
Luis and his crew were very friendly, professional and courteous. I will highly recommend SERVPRO of Westminster to all my friends and family. Thanks you!!!
We will highly recommend SERVPRO of Westminster to all my family and friends. Luis and Mario did an outstanding work at my house. Luis is a great Project Manager, very courteous, polite and always responded to our calls and concerns. Thank you!
SERVPRO of Westminster provided great service in restoring my structure by drying the wet areas and removing damaged drywall. The team arrived on time as scheduled and did a great job in cleanup and prepping the work area.
They were really good workers and really good at what they do and quick at their job rely happy with the job.
If I could rate SERVPRO of Westminster 5 stars on this review sheet I would! I had mold growing in my kitchen behind my dishwasher and when we first noticed we felt a little overwhelmed. Called SERVPRO of Westminster and they were very professional, prompt and friendly. We couldn't have had a better experience with them.
We are very appreciative of the quick, attentive, thorough help that the SERVPRO Westminster team provided.
Mario Rodas exemplified a high standard of professionalism and I would ask for him again. Thank you SERVPRO of Westminster!
After needing to move items out of my house to get my floors re-done, I contacted SERVPRO of Westminster. Luis and his crew did a great job packing all the items at my house. Thank you!!!
What a pleasure it was dealing with Luis and SERVPRO team! They were all so helpful during this stressful time dealing with the damage from with our water leak issue.
With my unexpected damage from a pipe burst, I so appreciated Luis' professional attitude and his excellent customer service!
Luis, Mario, and their team did a fantastic job. Luis was on the job within 1 hour from the time of my call. Our neighbor upstairs flooded our condo and these guys took action right away to preserve our home. To give you an idea, Luis was faster in getting me my insurance company's adjuster contact information before my insurance adjuster even contacted me in the first place. Luis was available at all times and you can trust his team. Luis and Mario were extremely thorough with everything they did, and I recommend SERVPRO of Westminster.
First time homeowner and I had a pipe burst in my kitchen. My plumber recommended SERVPRO.
Louis Castro at SERVPRO Westminster called me promptly. He was so professional and held my hand throughout the process. He called me every day and asked me how was I doing. He help me contact my insurance company to expedite the restoration. I don't know what I would have done with out them. My kitchen is dry and there is no sign of mold. Please don't hesitate to call them.
Luis was here through every step of the process. We really appreciate him!
I want to give a big old shoutout to Luis and his team! After the Thomas Fire, here in California, my interior design studio in Montecito had a lot of smoke and ash damage. I was beside myself as I had only been open 6 months when this happened. The idea of starting over was just too much to bear. Luis to the rescue!!! He and his team came in and cleaned every single fabric swatch, over 8000 of them!!! They ran air filters to rid the air of any signs of smoke and even did the windows. Thanks Luis and the rest of the team!!! My store has never looked better and I am eternally grateful for everything you did for me in just a few days! I have nothing but good things to say about Luis and my experience with SERVPRO. They get the job done and immaculately.
We had a great deal of cleanup after the fire in Santa Barbara. Luis and his wonderful team were terrific. They came in and did a superb job of ridding the house of ash, soot, and smell. We would hire Luis and his team again and recommend them without reservation.
SERVPRO of Westminster is amazing! Our home recently flooded and Luis and his team were there within minutes of me calling them. They're very professional and extremely reliable. They helped me out so much during a very stressful time. I would definitely recommend SERVPRO.
Luis was so helpful to us after the fire and flood in Santa Barbara, he made a very trying time much easier with his expertise and can do attitude. Would highly recommend Luis and his team.
Luis and his crew did a fabulous job. They were very clean, always on time and very professional. I'll highly recommend SERVPRO of Westminster to all my friends and family. Thank you!
Luis and his team were amazing in every way possible. Their service and professionalism were impeccable. They were prompt and efficient and kept us informed step by step.
I had come home from a weekend vacation to find it fell victim to a sewage leak throughout all 4 bedrooms and 2 baths. Immediately after I filed a claim with my Insurance company, they got me in contact with SERVPRO. I was connected with Luis that same night. After I explained the situation, he even offered to come out that same night to begin the initial inspection/cleaning. He was very flexible with my scheduling requests and showed up first thing the following morning with his team. Throughout the whole process, from cleaning, removing the damaged areas, to moving all my belongings safely out, to then coming back and moving all my stuff back in the way it was prior to tear down and removal. He always responded to my calls and inquiries and stayed true to his word on every step in the process. Luis and his team were very professional and accommodating to my inquiries and requests. I would recommend Luis and his team for anyone that would require this type of service, because I would know they would be getting excellent customer service during this frustrating and inconvenient time.
Thanks again, Luis!